RETURN POLICY

Officially Pleasured Return Policy

Effective Date: 12/22/23

Thank you for shopping with Officially Pleasured ("we," "us," or "our"). We strive to provide you with the best products and customer experience. In the event that you need to return an item, please review our Return Policy outlined below.

Return Eligibility

  1. Product Condition:

    • For sanitary purposes, all Officially Pleasured product purchases are final sale. No returns, refunds or exchanges will be processed once orders are delivered. By placing an order, you agree to all terms of our shipping policy.

How to Initiate a Return

  1. Contact Customer Support:

    • To initiate any return if possible, please contact our Customer Support team at sales@officiallypleasured.com. Provide your order number, the item you wish to return, and the reason for the return.

  2. Return Authorization:

    • Our Customer Support team will provide you with instructions on how to return the item once contacted and it's within authorized return policy. It is within our right to denied any returns that we feel does not meet certain sanitary requirement's 

Return Shipping

  1. Shipping Costs:

    • You are responsible for the return shipping costs unless the return is due to a defect or an error on our part.

  2. Packaging:

    • Please ensure that the item is securely packaged to prevent damage during transit.

Refund Process

  1. Inspection:

    • Once we receive the returned item, our team will inspect it to ensure it meets the return eligibility criteria.

  2. Refund Issuance:

    • If the return is approved, we will initiate a refund to your original method of payment. Please allow 5-7 business days for the refund to be processed.

Exchanges

At this time, we do not offer direct exchanges. If you wish to exchange an item, please follow the return process outlined above and place a new order for the desired item.

Damaged or Defective Items

If you receive a damaged or defective item, please contact our Customer Support team immediately. We will work to resolve the issue.

Non-Returnable Items

Certain items are non-returnable.

Changes to This Return Policy

We may update this Return Policy to reflect changes in our processes or for other operational, legal, or regulatory reasons. We will notify you of any material changes by updating the policy on our website.

Contact Us

If you have any questions or concerns about this Return Policy, please contact our Customer Support team at sales@officiallypleasured.com

Thank you for choosing Officially Pleasured. We appreciate your understanding and cooperation in following our Return Policy to ensure a smooth and satisfactory shopping experience.